For public safety agencies tasked with mission-critical operations, assuring peak system performance is critical. Efficient and cost-effective management of an ever-evolving technology ecosystem is complex, requiring the right set of expertise and tool sets. Your network must be available, resilient and responsive to support your operations, from everyday routines to crisis situations.
Many traditional communications and mission-critical systems are transitioning from being hardware to software-centric, expanding the IT footprint far beyond where it was even a few years ago. In addition, public safety agencies have experienced a rapid infusion of new technologies such as body-worn cameras, new software platforms and video analytics. Agencies are saddled with legacy, outdated systems and insufficient IT resources, including both staff and budget.
Accelerate service response, manage technology complexity and boost network performance with the right combination of expertise and tools.
Network Monitoring
Monitoring your network is one of the most critical things you can do for your network. You need to rely on an always-on, always-secure network. Every day there are many factors applying pressures against your network operation: complex mission-critical technology, outdated systems, staffing challenges and budget constraints. You need a partner that can focus on the technology while you focus on your mission.
Emergency and Disaster Response
What’s your plan? The time is now to build a robust response plan, not after an incident has occurred or during an active incident. Having the right people, processes and tools in place to help support your response plan on a moment’s notice to unpredictable situations is critical. Let us help you build an emergency management program that can help you monitor and resolve threats to system performance so your teams can do their job effectively and you can have peace of mind.
Lifecycle Management
Your communication network is a set of sophisticated IT interdependent technologies: base stations, site controllers, routers, LAN switches, servers, dispatch consoles, operating system software and more - each component with its unique lifespan. And like any other IT system, it requires periodic technology updates so that your system can stay current and future-proof.
Technical Support and Preventive Maintenance
Staying on top of constantly changing technology can be a real challenge. Seventy percent of complex project implementations fail or are challenged due to poor technology management. As the mission-critical technology ecosystem becomes more elaborate with rapid infusion of new technologies such as body-worn cameras, new software platforms, video analytics and IP-based networks, you need to access better technical support programs and expertise to optimize system performance.
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